Terms and conditions

You can request a quote via the website form, by phone (+34 616 08 16 88), by email (info@autocaresmora.com) or by WhatsApp. The more information you give us (number of passengers, origin, destination, dates, times and exactly what you need), the more accurate the proposal will be.

The request does not constitute a confirmed booking. The quote states the price and applicable taxes, and is valid for the period stated in the proposal itself. The booking is confirmed once Autocares Mora communicates this expressly and, where applicable, once the deposit has been paid.

A deposit of 30% of the total amount is required to confirm the booking. The remainder is paid before or after the service, as agreed in the confirmation.

Common payment methods: card, bank transfer and, in some cases, cash.

You may cancel or modify the booking free of charge up to 48 hours before the service. With less than 48 hours' notice, the conditions stated in your booking confirmation apply.

If you need to change the schedule, itinerary or number of passengers, let us know as soon as possible so we can adapt; where it affects the vehicle or driver, we will confirm whether this changes the price.

• A fleet of 16-seat minibuses, 26- and 29-seat midibuses, and 36-, 38- and 56-seat coaches, all with a professional driver and air conditioning.
• The vehicle is assigned according to the agreed number of passengers and type of route; the maximum number of seats cannot be exceeded for safety and transport-regulation reasons.
• Schedules are followed as agreed. If the driver has an incident or the vehicle breaks down, we will do our best to replace it or reorganise the service to minimise any inconvenience to you.
• Waiting times and extra hours outside the agreed itinerary are invoiced separately, as stated in the confirmation.

• Provide accurate information and the actual number of passengers.
• Arrive at the agreed time and pick-up point. If the group is delayed, the driver will wait for the agreed time and may then end the service.
• Report any special needs in advance (wheelchairs, bulky luggage, animals, dietary needs on long routes) so the appropriate vehicle can be prepared.
• Do not bring dangerous or unlawful items, or items that could damage the vehicle, and respect the coach's rules of use and the driver's instructions.
• Passengers are responsible for their own hand luggage; Autocares Mora is not liable for lost items, although we keep and return them if found.

If something did not go as expected, write to us at info@autocaresmora.com or to the address at Carrer de sa Dragonera, 3b, 07714 Maó, Menorca, stating the date, the service and what happened. You may download official complaint forms or request them by email, and may approach the competent consumer authorities.

The transport contract is governed by Spanish road passenger transport regulations and by the civil and commercial codes. For matters not covered here, the conditions set out in each service's proposal and confirmation apply.